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Deploying Cisco Unified Contact Center Express (UCCX)

Eğitim İçeriği
Hakkında

The 5-day UCCX course provides knowledge and hands-on deployment experience for Cisco Unified Contact Center Express and Cisco Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.



Önkoşullar

  • Internetworking Fundamentals (ICND1 and ICND2 Or CCNABC) recommended.
  • Basic IP telephony concepts (ICOMM) recommended.
  • Cisco Unified Communication Manager deployments (CIPT1V8) recommended.
  • Cisco IP Phones, Cisco IP Communicator
  • Contact Center Operations
  • Microsoft Windows 2000, 2003, XP
  • MS SQL 2000, MSDE Databases


Kurs İçeriği

This course, Deploying Cisco Unified Contact Center Express (UCCX) provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Cisco Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, and troubleshooting. 



Kurs Hedefleri

 

Upon completing this course, the learner will be able to meet these overall objectives :

  • Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
  • Install or discuss all CRS components, servers and clients
  • Configure all CRS components Build workflow applications to exploit Unified IP IVR features and capabilities
  • Build contact center workflows to exploit Unified Contact Center Express features and capabilities
  • Deploy and use Agent and Supervisor Desktop software
  • Deploy Outbound Preview Dialer for Unified CCX Troubleshoot installations and workflows


Ders İçeriği

Cisco Unified CCX Product Overview

Cisco Unified CCX Installation andConfiguration

Cisco Unified CCX Scripting

Cisco Unified CCX ACD Operations

Cisco Unified CCX Premium Functions

Cisco Unified CCX Maintenance



Kimler Katılmalı

  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • Customers deploying and maintaining Cisco Unified Contact Center Express products.
  • Customers and Cisco Partners deploying and maintaining new UCCX v10.6 technologies such as MediaSense, Finesse and Cisco Unified Intelligence Center 


Sınavlar

500-051 - UCCX



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+90 (212) 274 69 98

egitim@btegitim.com

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Deploying Cisco Unified Contact Center Express (UCCX)
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