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Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

Eğitim İçeriği
Hakkında

The Cisco CCNP Collaboration is a 3-year, professional-level certification program and training curriculum intended to recognize voice, video, and collaboration engineers who want to develop their collaboration and video skills.

For collaboration and unified communications network engineers who want develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks, the Cisco CCNP Collaboration certification is a job-role focused training and certification program that will expand your skills and ability to deliver business value.

Collaboration is becoming a critical necessity for business success and innovation. You can use your knowledge to lead the transformation and increase the effectiveness of your organizations collaboration experience.

Exams & Recommended Training

Required Exam(s) Recommended Training
300-070 CIPTV1 Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1)
300-075 CIPTV2 Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)
300-080 CTCOLLAB Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
300-085 CAPPS Implementing Cisco Collaboration Applications (CAPPS)


Önkoşullar

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment


Kurs İçeriği

Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

 



Kurs Hedefleri

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues


Ders İçeriği

Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
  • Overview of Cisco Collaboration Systems Solution Components
  • Network Infrastructure
  • Call Control Systems in Cisco Collaboration Systems Solutions
  • Endpoints in Cisco Collaboration Systems Solutions
  • Media Resources in Cisco Collaboration Systems Solutions
  • Applications in Cisco Collaboration Systems Solutions
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Overview of Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified Communications Manager Traces
  • Trace Output Example
  • Session Trace Log View
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Generic Call Filter Module
  • Sniffer Traces
Module 2: Cisco Unified Communications Manager Troubleshooting
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Verify TFTP Server Configuration
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration
  • Cisco IOS MGCP Gateway Communications
  • Cisco IOS MGCP Gateway and Endpoint
  • Cisco IOS MGCP Gateway Configuration Elements
  • Cisco IOS MGCP Gateway Registration
  • Cisco IOS MGCP Gateway Registration Issues
  • Verify Cisco IOS MGCP Gateway Status
  • Cisco IOS MGCP Gateway Monitoring Commands
  • Cisco IOS MGCP Gateway Unsuccessful Registration
  • Cisco IOS H.323 Gateway and SIP Trunk Communications
  • Cisco Unified Communications Manager Is Not Responding
  • Cisco Unified Communications Manager Administration Web Page Is Not Displayed
  • Slow Response of Cisco Unified Communications Manager Server
  • Review of Cisco Unified Communications Manager Database Replication
  • Identification of Cisco Unified Communications Manager Database Replication Issues
  • LDAP Integration Options with Cisco Unified Communications Manager
  • LDAP Integration Considerations
  • Resolving Synchronization Issues
  • Resolving LDAP Authentication Issues
Module 3: Cisco VCS Troubleshooting
  • Overview of Endpoint Registration Issues
  • Troubleshooting Endpoints on Cisco VCS
  • Troubleshooting Cisco TelePresence Endpoints
  • Cisco VCS Is Not Responding
  • Cisco VCS Administration Web Page Is Not Displayed
  • Slow Response of Cisco VCS Server
  • Database Replication Review
  • Identifying Database Replication Issues
  • Fixing Cisco VCS Database Replication Issues
  • Review of LDAP Integration Options
  • General LDAP Integration Issues
  • Troubleshooting of Device Authentication Issues
  • Troubleshooting of Account Authentication Issues
Module 4: Call Setup Issues
  • Cisco Unified Communications Manager Call Setup Issues
  • Cisco VCS Control Call Setup Issues
  • Cisco Expressway Series Call Setup Issues
  • Call Setup Issues Between Call Control Systems
  • Review of Digit Analysis in Cisco Unified Communications Manager
  • Review of Partitions and CSSs
  • Troubleshoot Call Setup Issues in Cisco Unified Communications Manager
  • Troubleshoot One-Way Calling Issues
  • Troubleshoot Call-Forwarding Issues
  • Review of SIP and H.323 Endpoint Registration in Cisco VCS
  • Review of Subzones, Links, Pipes, and Search Rules
  • Troubleshoot Call Setup Issues in Cisco VCS
  • Troubleshoot Unified Communications Mobile and Remote Access Issues
  • Multisite Dial Plan Issues
  • Cisco Unified Communications Manager Issues
  • Cisco Unified Border Element Issues
  • Common Off-Net Calling Issues
  • Troubleshoot MGCP Gateway Issues
  • Troubleshoot H.323 Gateway Issues
  • Troubleshoot SIP Trunk Issues
Module 5: ILS and GDPR Issues
  • Review of ILS
  • Review of GDPR
  • Review of URI Call Routing When Using ILS
  • Review of Numbered Call-Routing When Using ILS
  • Common ILS-Related Issues and Their Causes
  • Troubleshoot ILS-Related Issues
Module 6: Cisco Unified Communications Manager Mobility Issues
  • Device Mobility Review
  • Call-Routing Implementation Options
  • Common Device Mobility-Related Issues and Their Causes
  • Troubleshoot Device Mobility Configuration Mismatches
  • Troubleshoot Device Mobility Call-Routing Problems
  • Troubleshoot Device Mobility Call Privilege Problems
  • Cisco Extension Mobility Review
  • Overview of Cisco Extension Mobility Issues
  • Troubleshooting Cisco Extension Mobility Login and Logout Issues
  • Troubleshoot Cisco Extension Mobility Call-Routing Issues
  • Review of Cisco Unified Mobility
  • Review of Unified Mobility Configuration Elements
  • CSS Implementation in Cisco Mobile Connect
  • Cisco Unified Mobility Access List Functions
  • Overview of Cisco Unified Mobility Issues
  • Troubleshoot Cisco Mobile Connect
  • Troubleshoot Cisco Unified Mobile Voice Access
Module 7: Cisco TelePresence Management Suite Issues
  • Review of Cisco TMS
  • Troubleshoot Cisco TMS
  • FindMe Review
  • Common FindMe Issues
Module 8: Voice Quality and Media Resources Issues
  • MTP Review
  • Troubleshoot MTP Registration and Nonresponsive Software Issues
  • MTP Allocation Issues
  • Transcoder Review
  • Troubleshoot Transcoder Registration Issues
  • Troubleshoot Conference Bridges Registered with Cisco Unified Communications Manager
  • Troubleshoot Conference Bridges Accessible via SIP Trunks
  • Cisco Unified Communications Manager Conference Bridges
  • Voice Quality Issues in Cisco Collaboration Systems
  • Identify and Isolate Voice and Video Quality Problems
  • Troubleshoot Layer 2 Quality Problems
  • Troubleshoot Voice Quality Issues on a Gateway
  • Troubleshoot Quality Issues at Endpoints
  • One-Way Audio and Video Issues


Kimler Katılmalı

  • Network administrators and network engineers
  • CCNP Collaboration candidates
  • Systems engineers


EĞİTİM TAKVİMİ

BTEĞİTİM İSTANBUL (CTCOLLAB)

Başlangıç Tarihi: 12 Kasım 2018 Bitiş Tarihi: 16 Kasım 2018 Eğitim Zamanı: 5 gün
Eğitim içeriği, ücreti, tarih ve detaylı bilgi için :

+90 (212) 274 69 98

egitim@btegitim.com

İLETİŞİM FORMU

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Teknoloji
Cisco
Kariyer Sertifika Eğitimleri
Collaboration
CCNP Collaboration
Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
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